City Coast & Country (hereinafter referred to as “The Company” acts entirely as a booking agent on behalf of the Property Owner (hereinafter referred to as “The Owner”). Once the holiday confirmation has been issued by the Company there is a contract between the person signing the form, or making a telephone or internet booking (who does so on behalf of all members of the party shown thereon) and the Property Owner. Receipt of a deposit does not constitute acceptance of a booking. The Company is a holiday property letting agency and takes great care in the selection of holiday properties but has no direct control over the care and maintenance of the property or of its contents within or outside the property.
Payment : bookings may be made over the telephone, by post or by our internet site, but must be accompanied by payment of the quoted deposit payable by Debit or Credit Card or by cheque. A booking where the deposit has been paid by cheque is not considered to be confirmed, until the cheque has cleared our bank. In the event of the holiday start date being within 2 calendar months of booking, full payment must be made at the time of booking; In all other cases final payment is due 2 calendar months before the commencement of the holiday. In the event of non-payment we reserve the right to cancel the holiday and no refund will be given. No accommodation can be provided unless full payment is received by the due date. Bookings are only accepted by the Company on the understanding that these Trading Terms have been read and accepted by the holidaymaker(s). Any payment made by credit card will be subject to a 2.6% surcharge, with a minimum charge of £2.00.
Cancellation : if you have to cancel your holiday for any reason, immediately telephone the Owner and the Company. Then on the same day send us by recorded delivery your booking acknowledgement. Your cancellation is effective from the date we receive your written notification. Your cancellation will be acknowledged by us in writing. You are liable for the full holiday cost. We will endeavour to re-let your holiday. If we are able to do so before you pay your balance, you will only loose your deposit. If we are able to re-let after you have paid your balance, we will refund the whole or part of the money (so that you only loose your deposit) up to a maximum of the rental charges we receive on re-letting.
Holiday Period : Holiday weeks normally run from Saturday to Saturday. If, however, the holiday week commences on the Friday, the holiday will be charged at the next day’s commencing price.
Short Breaks : Many properties accept short breaks, some at only certain times of the year. Any short breaks which overlap weekly price bands will be charged at the rate in which most days fall. In the event of an equal number of days falling in two different weeks, the higher rate will apply.
Special requirements : Where you have special needs, such as a property suitable for the disabled or any other specific requirement, the Company will try to accommodate you. Such requirements must be specified at the time of booking, if we can satisfy your requirements we will give you written confirmation. We cannot accept responsibility for special needs, unless written confirmation if given by the Company. If you suffer from allergic reactions please take note that although certain properties are advertised as NOT allowing pets, we cannot guarantee that pets have never been in that property and can not be held liable in such circumstances.
Single-sex group Bookings : most of the properties on our website are aimed at providing family holidays. Single-sex groups and/or parties of young people may not be permitted. When this is the case we will warn you of this at the time of taking the booking if advised of your party makeup.